Last updated: September 5, 2026
Perfect Call ("we", "our", or "us") is a field force management platform operated by JDPL. This Privacy Policy describes how we collect, use, and protect information when you use the Perfect Call mobile application and web portal (collectively, the "Service").
When your organization creates an account for you, we collect your name, email address, phone number, and role within the organization.
We collect precise GPS location data when you mark attendance, check in to stores, or submit surveys. This is required for field workforce verification and is only collected while you actively use these features.
We access your device camera to capture attendance selfies, store check-in photos, shelf audit images, and survey photos. These images are uploaded to our servers and associated with your account. Attendance selfies are ordinary photographs: we do not perform face recognition and we do not collect biometric data of any kind — see Section 4, “Attendance Photographs and Face Data”.
We may collect device type, operating system version, and app version for troubleshooting and compatibility purposes.
Your data is stored securely on Microsoft Azure cloud infrastructure with encryption at rest and in transit. Access to data is restricted based on organizational hierarchy — managers can only view data from their direct and indirect reports. We implement industry-standard security measures to protect your information.
When you mark attendance under a working status (for example Field Visit, Distributor Visit or At Office), the app asks you to take a photograph of yourself (an “attendance selfie”). This section explains exactly how that photograph is handled.
We do not collect face data or any biometric identifier. Perfect Call does not perform face detection, face recognition, facial landmark extraction, liveness detection or face matching. We do not create, derive or store a face template, faceprint, face geometry, facial embedding or any other biometric identifier, and the app does not use Face ID or any biometric authentication framework. The photograph is stored and displayed as an ordinary image file and is never analysed by any automated system.
Why we collect it. The photograph is a visual record that you personally marked your own attendance — the equivalent of a photograph attached to a timesheet. It is reviewed only by people: by you, and by the managers in your reporting hierarchy within your organization. It is never used for identification, verification, matching, profiling or advertising.
Where it is stored. Attendance photographs are stored on Microsoft Azure Blob Storage in the Central India region, transmitted over HTTPS and encrypted at rest.
Sharing. Attendance photographs are not sold, shared or disclosed to any third party. They are not sent to any advertising network, analytics provider, or artificial intelligence or machine learning service, and they are never used to train any model. Perfect Call does use a third party image analysis service, but only for photographs of retail shelves and product coolers taken during a store visit; attendance photographs are stored separately and are never transmitted to it.
Retention and deletion. Attendance photographs are retained for 12 months from the date of capture, after which they are deleted. They are also deleted earlier on request, and when your organization’s account is terminated. To request deletion, contact your organization administrator or email us at the address in the “Contact Us” section below.
We do not sell or share your personal data with third parties. Your data is only accessible to authorized personnel within your organization based on their role and reporting hierarchy. We may share anonymized, aggregated data for analytics purposes.
We retain your data for as long as your account is active or as needed to provide the Service. When your account is deactivated by your organization, your personal data will be retained for a reasonable period for audit and compliance purposes, after which it will be deleted. Attendance photographs are subject to a specific retention period of 12 months from the date of capture — see Section 4, “Attendance Photographs and Face Data”.
You have the right to access, correct, or request deletion of your personal data. Please contact your organization administrator or reach out to us at the contact information below.
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify users of any material changes through the app or via email.
If you have questions about this Privacy Policy, please contact us at:
Email: support@1channel.co
Company: 1Channel SaaS