Privacy Policy

Last updated: June 10, 2026

Perfect Call ("we", "our", or "us") is a retail execution platform operated by JDPL. This Privacy Policy describes how we collect, use, and protect information when you use the Perfect Call mobile application and web portal (collectively, the "Service").

1. Information We Collect

a. Account Information

When your organization creates an account for you, we collect your name, email address, phone number, and role within the organization.

b. Location Data

We collect precise GPS location data when you mark attendance, check in to stores, or submit surveys. This is required for field workforce verification and is only collected while you actively use these features.

c. Camera and Photos

We access your device camera to capture attendance selfies, store check-in photos, shelf audit images, and survey photos. These images are uploaded to our secure servers and associated with your account.

d. Device Information

We may collect device type, operating system version, and app version for troubleshooting and compatibility purposes.

2. How We Use Your Information

To verify attendance and field workforce presence at assigned store locations
To manage beat plans, store visits, and daily task assignments
To process and store survey responses, shelf audits, and order data
To generate performance reports, leaderboards, and analytics for management
To send push notifications about task assignments and approvals
To enable offline functionality and synchronize data when connectivity is restored

3. Data Storage and Security

Your data is stored securely on Microsoft Azure cloud infrastructure with encryption at rest and in transit. Access to data is restricted based on organizational hierarchy — managers can only view data from their direct and indirect reports. We implement industry-standard security measures to protect your information.

4. Data Sharing

We do not sell or share your personal data with third parties. Your data is only accessible to authorized personnel within your organization based on their role and reporting hierarchy. We may share anonymized, aggregated data for analytics purposes.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. When your account is deactivated by your organization, your personal data will be retained for a reasonable period for audit and compliance purposes, after which it will be deleted.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. Please contact your organization administrator or reach out to us at the contact information below.

7. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes through the app or via email.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: support@1channel.co
Company: 1Channel SaaS