Perfect Call — John Distilleries SFA
Our help desk team is here to assist you with any questions about the Perfect Call app.
Toll-Free Number
1800 121 0211Help Desk Email
1channel-helpdesk@channelplay.inPerfect Call accounts are created by your company administrator. There is no public sign-up. If you do not have credentials, please contact your supervisor or the help desk above.
On the login screen, tap “Forgot Password” and enter your registered email address. You will receive a six-digit verification code, valid for 10 minutes. Enter the code and create a new password. If the email does not arrive, check your spam folder or contact the help desk. Resetting your password signs you out of all other devices.
Yes. Once your data has synced, you can mark attendance, check in, record stock, place orders, and capture photos without an internet connection. Everything is stored on the device and uploads automatically when you reconnect. Do not log out while items are still pending upload — doing so will discard them.
Open the Data Sync screen from the home screen to refresh your stores, products, and settings, and to upload anything captured offline. Make sure you have a stable connection before syncing.
Check-in is permitted only when you are within the configured radius of the outlet. Ensure your device's GPS and location services are enabled, and that you are physically at the store. If the store's location has not been recorded yet, your first check-in there will set it.
On the results screen, tap “Challenge AI findings” against the capture option you disagree with and add your remarks. Raise the challenge before you submit the score; it is reviewed by your supervisor.
Prices are maintained per state. A price of 0 means no active price has been configured for that SKU in your state, or the store has not been mapped to a state. Please report it to your supervisor or the help desk.
Open Journey Plan, edit the day you need to change, and submit it for approval. Your supervisor will approve or reject the request, and you will see the outcome in the app. Plans can only be edited before the monthly cut-off date set by your administrator.
Capture options are configured per state and channel. If none appear, the store may not be mapped to a state yet. Please contact your supervisor or the help desk.
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